Improve customer interactions
Engage with your customers whenever they want, on their channel of choice.
8x8 Agent Workspace
8x8 Agent Workspace
Intuitive, design-led interface that streamlines customer interactions while delivering a simpler, efficient, and more engaging way for agents to keep productivity high and customer experiences powerful.
Increase engagement
Provide an intuitive, fun, and simple interface making it easy for your agents to manage their day.
Minimize training requirements
Improve interaction handling speed with a simplified user experience.
Reduce customer churn
Quickly access collaboration tools from within the Agent UI for expert assistance on customer issues.
Improve customer interactions
Engage with your customers whenever they want, on their channel of choice.
Increase engagement
Provide an intuitive, fun, and simple interface making it easy for your agents to manage their day.
Minimize training requirements
Improve interaction handling speed with a simplified user experience.
Reduce customer churn
Quickly access collaboration tools from within the Agent UI for expert assistance on customer issues.
Improve customer interactions
Engage with your customers whenever they want, on their channel of choice.
Increase engagement
Provide an intuitive, fun, and simple interface making it easy for your agents to manage their day.
Minimize training requirements
Improve interaction handling speed with a simplified user experience.
Reduce customer churn
Quickly access collaboration tools from within the Agent UI for expert assistance on customer issues.
Improve customer interactions
Engage with your customers whenever they want, on their channel of choice.
Increase engagement
Provide an intuitive, fun, and simple interface making it easy for your agents to manage their day.
Minimize training requirements
Improve interaction handling speed with a simplified user experience.
Reduce customer churn
Quickly access collaboration tools from within the Agent UI for expert assistance on customer issues.
Purposeful Design. Powerful CX.
Purposeful Design. Powerful CX.
Purposeful Design. Powerful CX.
Purposeful Design. Powerful CX.
Rejuvenate CX through agent experience.
Upgrade the agent interface to directly impact the customer experience across any of their preferred channels.
The 8x8 Microsoft Teams-certified contact center means a robust integration between Microsoft Teams and Agent Workspace including a presence integration, contact directory and the ability to initiate a chat in Microsoft Teams. Reducing AHT and increasing FCR, this integration enables agents to seek real-time guidance from supervisors or subject matter experts - even those outside the contact center - without leaving the customer interaction.
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Rejuvenate CX through agent experience.
Upgrade the agent interface to directly impact the customer experience across any of their preferred channels.
The 8x8 Microsoft Teams-certified contact center means a robust integration between Microsoft Teams and Agent Workspace including a presence integration, contact directory and the ability to initiate a chat in Microsoft Teams. Reducing AHT and increasing FCR, this integration enables agents to seek real-time guidance from supervisors or subject matter experts - even those outside the contact center - without leaving the customer interaction.
Rejuvenate CX through agent experience.
Upgrade the agent interface to directly impact the customer experience across any of their preferred channels.
The 8x8 Microsoft Teams-certified contact center means a robust integration between Microsoft Teams and Agent Workspace including a presence integration, contact directory and the ability to initiate a chat in Microsoft Teams. Reducing AHT and increasing FCR, this integration enables agents to seek real-time guidance from supervisors or subject matter experts - even those outside the contact center - without leaving the customer interaction.
Rejuvenate CX through agent experience.
Upgrade the agent interface to directly impact the customer experience across any of their preferred channels.
The 8x8 Microsoft Teams-certified contact center means a robust integration between Microsoft Teams and Agent Workspace including a presence integration, contact directory and the ability to initiate a chat in Microsoft Teams. Reducing AHT and increasing FCR, this integration enables agents to seek real-time guidance from supervisors or subject matter experts - even those outside the contact center - without leaving the customer interaction.
Design-led principles to keep agents engaged.
Leveraging universally familiar and friendly digital, consumer device design patterns, agents can seamlessly and effectively handle all customer interactions through a single interface.
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Design-led principles to keep agents engaged.
Leveraging universally familiar and friendly digital, consumer device design patterns, agents can seamlessly and effectively handle all customer interactions through a single interface.
Design-led principles to keep agents engaged.
Leveraging universally familiar and friendly digital, consumer device design patterns, agents can seamlessly and effectively handle all customer interactions through a single interface.
Design-led principles to keep agents engaged.
Leveraging universally familiar and friendly digital, consumer device design patterns, agents can seamlessly and effectively handle all customer interactions through a single interface.
Empower administrators with simplified control.
Endless integration possibilities make it easy to customize the agent and customer experience to tailor and enhance every interaction.
Empower administrators with simplified control.
Endless integration possibilities make it easy to customize the agent and customer experience to tailor and enhance every interaction.
Empower administrators with simplified control.
Endless integration possibilities make it easy to customize the agent and customer experience to tailor and enhance every interaction.
Empower administrators with simplified control.
Endless integration possibilities make it easy to customize the agent and customer experience to tailor and enhance every interaction.
Connected
Streamline data collection and consumption by connecting key data sets directly to and from the agent interface.
Flexible
Leverage an open platform to explore new solutions and customize your environment for endless opportunities.
Extensible
Evolve with customer demands with an easily configurable interface that adapts to your needs.
Connected
Streamline data collection and consumption by connecting key data sets directly to and from the agent interface.
Flexible
Leverage an open platform to explore new solutions and customize your environment for endless opportunities.
Extensible
Evolve with customer demands with an easily configurable interface that adapts to your needs.
Connected
Streamline data collection and consumption by connecting key data sets directly to and from the agent interface.
Flexible
Leverage an open platform to explore new solutions and customize your environment for endless opportunities.
Extensible
Evolve with customer demands with an easily configurable interface that adapts to your needs.
Connected
Streamline data collection and consumption by connecting key data sets directly to and from the agent interface.
Flexible
Leverage an open platform to explore new solutions and customize your environment for endless opportunities.
Extensible
Evolve with customer demands with an easily configurable interface that adapts to your needs.
Integrate Your Way
Rapid integrations and endless possibilities through 8x8 Dynamic Integration Framework
Related Features
Digital Channels
Enhance customer experience with digital channels.
Workforce Engagement Management
Simplify scheduling and forecasting for optimum results.
CX Analytics
Groundbreaking tool to provide visibility into customer interaction
CRM
Leverage built-in customer contact and case management tools to provide agents with critical customer information.
Related Features
Digital Channels
Enhance customer experience with digital channels.
Workforce Engagement Management
Simplify scheduling and forecasting for optimum results.
CX Analytics
Groundbreaking tool to provide visibility into customer interaction
CRM
Leverage built-in customer contact and case management tools to provide agents with critical customer information.
Related Features
Digital Channels
Enhance customer experience with digital channels.
Workforce Engagement Management
Simplify scheduling and forecasting for optimum results.
CX Analytics
Groundbreaking tool to provide visibility into customer interaction
CRM
Leverage built-in customer contact and case management tools to provide agents with critical customer information.
Related Features
Digital Channels
Enhance customer experience with digital channels.
Workforce Engagement Management
Simplify scheduling and forecasting for optimum results.
CX Analytics
Groundbreaking tool to provide visibility into customer interaction
CRM
Leverage built-in customer contact and case management tools to provide agents with critical customer information.
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